Refund and Return Policy

Kaur Collection Refund and Return Policy

Effective Date: 20 July 2026

Welcome to Kaur Collection. We are committed to providing high-quality women’s clothing and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our Refund and Return Policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The item is unused, unworn, and unwashed.
  • All original tags, labels, and packaging are intact.
  • The product is free from stains, perfume, makeup, or any signs of use.
  • You provide the original order number or proof of purchase.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Sale, clearance, or discounted items.
  • Customised or personalised products.
  • Gift cards or promotional items.
  • Products damaged due to improper use, washing, or handling by the customer.

3. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item from Kaur Collection, please contact us within 48 hours of delivery.

Please provide:

  • Your order number.
  • Clear photos of the product.
  • Photos of the packaging (if applicable).

After verification, we will arrange a replacement or issue a full refund at no additional cost.

4. Refund Process

Once we receive and inspect your returned item:

  • You will receive an email confirming the status of your return.
  • If approved, your refund will be processed to the original payment method.
  • Refunds are generally completed within 5–10 business days, depending on your payment provider or bank.

5. Exchange Policy

Kaur Collection offers exchanges for:

  • Size-related issues (subject to stock availability).
  • Damaged or incorrect products.

If the requested size is unavailable, we will provide a refund or store credit.

6. Return Shipping

  • If the return is due to an error by Kaur Collection (wrong, damaged, or defective item), we will bear the return shipping charges.
  • For all other eligible returns, customers may be responsible for the return shipping cost unless otherwise stated.

7. Order Cancellation

Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled. However, eligible items may be returned according to this policy after delivery.

8. How to Request a Return

To request a return, please contact our customer support with the following:

  • Order Number
  • Full Name
  • Reason for Return
  • Photos (if applicable)

Our support team will guide you through the return process.

9. Contact Kaur Collection

For any questions regarding returns or refunds, please contact us:

Brand Name: Kaur Collection
Email: bedimankiratkaur33@gmail.com
Phone: 9717497960
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)

10. Policy Updates

Kaur Collection reserves the right to update or modify this Refund and Return Policy at any time without prior notice. Any changes will be posted on this page and will become effective immediately upon publication.